Shipping policy

Shipping Policy

Effective Date:27/06/2026

Welcome to LuxePets.Store. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Australia: 7–12 business days

  • Europe: 7–15 business days

  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

  • Free Standard Shipping on all orders unless otherwise stated.

  • Any applicable shipping fees will be displayed during checkout before payment.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to update after shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs office. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. LuxePets.Store is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us. We will work with the shipping carrier to help locate your package and find the best possible solution.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We'll review your request and arrange a replacement or refund if applicable.

Contact Us

If you have any questions regarding shipping, please contact our support team.

Email: luxepets.store01@gmail.com

Thank you for shopping with LuxePets.Store. We appreciate your trust and look forward to serving you and your pets!